Privacy policy

The following information is provided by SIEN-ANTWERP.COM to enable our online visitors to be fully informed about our Privacy Policies. By visiting SIEN-ANTWERP.COM, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.
This Privacy Policy applies when you visit or surf our website without purchasing any product, when you register with SIEN-ANTWERP.COM, and when you use our services and purchase products.

This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link. SIEN is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details.

SIEN BVBA

SIEN BVBA ("SIEN" "SIEN-ANTWERP.COM", "we", "our", "us") and its subsidiary companies respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides the ways in which we collect, store and use the information that you provide us with.

If you are under 16, we require that you inform a parent or guardian about www.sien-antwerp.com`s Privacy Policy and Terms and Conditions as well as ask for their consent to the Privacy Policy and Terms and Conditions before registering with www.sien-antwerp.com or placing and order with SIEN-ANTWERP.COM.

SIEN-ANTWERP.COM is managed by SIEN BVBA (" SIEN "); its registered office is located in Nationalestraat 91, 93, 95, 2000 Antwerp, Belgium.

Our Policy
What personal information do we collect from you?
How do we use your personal data?
Who processes your personal data?
Do we disclose information to outside parties?
What about cookies?
Opt In / Opt out?
How can you access and if necessary, change the personal information SIEN-ANTWERP.COM maintains
Protecting your information
Changes to our privacy policy
Where and how to ask questions or file complaints

Our Policy

Everyone has the right to protection of his/her personal data.
SIEN respects its users' right to be informed regarding the collection of and other operations involving their personal data. In processing data, that may directly or indirectly identify you personally, we apply a principle of strict necessity.
For this reason, we have designed SIEN-ANTWERP.COM in such a way that the use of your personal data will be kept limited to a minimum and will not exceed the purposes for which your personal data were collected and/or processed; we do not process your personal data when we can provide you with services through the use of anonymous data (such as marketing research made for improving our services) or by other means which allow SIEN to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (as, for example, in case of traffic data or your IP address).
SIEN determines the purposes and means for processing your personal data, including security measures, as SIEN controls SIEN-ANTWERP.COM users' personal data.
This Privacy Policy provides you with all information needed to understand how we collect data that may identify SIEN-ANTWERP.COM`s users. For further information on our Privacy Policy, please contact us at privacy@sien-antwerp.com.

What personal information do we collect from you?

SIEN collects personal information in several ways when you place an order, buy a gift voucher or register for a service offered by SIEN. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. Saved card details will never be shared with third parties and will only be used to process your order, using our payment of partners' systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

How do we use your personal data?

1. In General

The personal data actively submitted by you on SIEN-ANTWERP.COM will be used for the purpose for which you have submitted them (e.g. execution of your purchase order, sending you required information, etc).

2. In the case of placing an order

You can only place an order if you are subscribed to SIEN. If you place an order without being subscribed to SIEN, we will automatically register you in our files as a subscribed member to SIEN. The data you submit on SIEN-ANTWERP.COM when you place an order will be used for the execution of your order, and to register you as a member so that we can supply you with the benefits of SIEN membership.

3. Other uses

Furthermore, we may use any information obtained about you via the SIEN-ANTWERP.COM,

- to personalise your SIEN-ANTWERP.COM experience and to allow us to deliver the type of content and product offerings in which you or our customers in general are most interested,
- to learn about our customers and tailor specific features or promotions on SIEN-ANTWERP.COM or the communication with our clients.

4. Sending information

Only if you have opted in to receive information, we will use your data to send you such information, by e-mail or otherwise. If you are no longer interested in receiving information, please refer to the header how to opt out, remove or modify information you have provided with us.

SIEN membership

As a SIEN member, you can look forward to special benefits, such as:.   
- one-time registration for easy log in on SIEN-ANTWERP.COM. (only if you have expressly opted in),
- receipt of communication (by e-mail or otherwise) on exclusive SIEN offers,
- sneak previews of upcoming products, and other SIEN information,
- your own SIEN wish-list to save your favorite items,
- access to member-only information on SIEN-ANTWERP.COM,
- Once a member, the data actively submitted by you on SIEN-ANTWERP.COM will be registered in our central database Belgium,

Who processes your personal data ?

SIEN controls the use of SIEN-ANTWERP.COM users' personal data; SIEN autonomously determines the purposes and means of processing personal data and the instruments used, including those for security measures.
Due to organisational and operational reasons, we have appointed certain entities that will process personal data belonging to SIEN-ANTWERP.COM`s users for purposes strictly connected to the performance of services on SIEN-ANTWERP.COM, including the sale of products.
The above mentioned processors have been chosen by SIEN because of their experience in processing personal data and they provide sufficient guarantees regarding compliance with data processing laws (including the technical security measures governing the processing to be carried out). In processing the personal data of SIEN-ANTWERP.COM`s users, the processors will act only on instructions from SIEN. We regularly check if our processors comply with our instructions and that they continue to provide sufficient guarantees regarding their full compliance with the provisions on personal data processing.
The processors of your personal data are:

UPS, for purposes related to shipping and delivering products purchased on SIEN-ANTWERP.COM;
E-SITES, for purposes related to the housing of SIEN servers;
DOCDATA, for processing your payments

Do we disclose information to outside parties

We do not sell, trade, share or transfer your personal data to any outside parties other than SIEN and third party processors.

What about cookies?

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

Opt In / Opt out

When you register, we will provide a link to the Privacy Policy and consent button for the collection of your personal data.
In addition, you will be given the option to opt-out:

(i) Our regular update service which will send you email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests and events of interest. Such alerts may include marketing information about SIEN, our subsidiaries or selected business partners; and/or

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by us/SIEN.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail.

How you can access and if necessary, change the personal information SIEN-ANTWERP.COM maintains

If for any reason you are concerned that the personal information held by SIEN is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data on the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Preferences. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through customer care, the shipping address can only be changed if the order has not been sent. If you prefer, you may contact us by email at customercare@sien-antwerp.com and we will amend your personal details.

Protecting your information

We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible for a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we require the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure. We offer the use of a secure server.

Changes to our privacy policy

If we decide to change our privacy policy, we will post the changed policy on SIEN-ANTWERP.COM. You are advised to regularly check whether our privacy policy has changed. This policy was last modified in September 2010.

Where and how to ask questions or file complaints

If you require further information about our Privacy Policy, please go to frequently asked questions (FAQ's), if you require more information please go to the Contact Us section of the web site and send an e mail to the relevant SIEN-ANTWERP.COM department. We welcome questions, comments, and concerns about privacy. You can e-mail to privacy@sien-antwerp.com